Alon Shiloh

Leveraging deep subject matter expertise alongside strong leadership skills to guide a diverse SME team across various markets. Fostering a collaborative environment where team members are empowered to achieve specific goals. This includes setting clear objectives, delegating tasks strategically, and motivating the team to maintain a high level of knowledge and proficiency within the domain. Managing responsibilities, ranging from individual coaching sessions to complex stakeholder engagements.

Provided specialist support for complex client inquiries and troubleshooting, ensuring successful issue resolution. Led process and KPI improvement initiatives across several projects, driving efficiency and performance gains. Pioneered the development and implementation of global SME training sessions, establishing a best practice within the organization. Contributed to the organization's knowledge base by creating and updating informative articles.

• Technical support for medical teams of “Meuhedet” (Health maintenance organization), entailing support in Windows systems, Office, internal organization systems, computer equipment, printers and network. • Management of the information site: creating and editing of articles and guides used by the organization. • Instruction and training of new employees. • Implementation and follow up of new organization projects.

• Frontal, field and remote support in all technical divisions, cooperating with a team from “Ness Technologies”, entailing support in Windows systems, Office, internal organization systems, Printers, network and other devices. • Preparation, installation and repair of computers and devices in the computer laboratory.

Industrial Graphic Design Course