Dmitry Zhagrin
Angestellt, Head of IT Infrastructure and Service Desk, The Royal Bank of Scotland
Moscow, Russische Föderation
Werdegang
Berufserfahrung von Dmitry Zhagrin
Bis heute 11 Jahre und 2 Monate, seit Mai 2013
Head of IT Infrastructure and Service Desk
The Royal Bank of Scotland
• IT projects management, implementation and support • Coordination with vendors and outsourcing partners • Supervision and staff management of IT Service Desk • Incident Manager • Problem Manager
1 Jahr und 10 Monate, Aug. 2011 - Mai 2013
Deputy Head of IT Infrastructure and Service Desk
The Royal Bank of Scotland
• IT projects management, implementation and support • Coordination with vendors and outsourcing partners • Supervision and staff management of IT Service Desk • Incident Manager • Problem Manager
2 Jahre und 2 Monate, Juli 2009 - Aug. 2011
CIO
OAO "RamKHP"
Project management IT & Infrastructure compliance level Change management Business contingency management Budget Management SCE 2010 Implementation
2 Jahre und 11 Monate, Juli 2006 - Mai 2009
CIO
Russian Oils Ltd.
Project management IT & Infrastructure compliance level Change management Business contingency management Budget Management Corporate network (8 offices)
2 Jahre, Juli 2004 - Juni 2006
Head of IT
Rabobank International / Russia
Project management Department Management according Head Office rules IT & Infrastructure compliance level Moscow office IT & Infrastructure architecture & design according Head Office rules Change management Business contingency management Budget Management
3 Jahre und 2 Monate, Mai 2003 - Juni 2006
Head of IT
Agro-Industrial Financial Company (AFC)
Project Management Network Administration User Support
4 Jahre, Juli 2000 - Juni 2004
Project Manager
Rabobank International / Russia
Project Management Network Administration User Support Administration of local trade/accounting/risk management system
2 Jahre und 2 Monate, Mai 1998 - Juni 2000
Senior specialist
Rabobank International / Russia
Network Administration User Support Administration of local trade/accounting/risk management system
1 Jahr und 5 Monate, Jan. 1997 - Mai 1998
Senior specialist
Unexim Bank
Network Administration User Support
Ausbildung von Dmitry Zhagrin
1 Monat, Mai 2006 - Mai 2006
ITIL
Center 5-55
1 Monat, Sep. 1997 - Sep. 1997
CheckPoint FireWall-1 Administration and Support
Uni Center
CheckPoint FireWall-1 Administration and Support
4 Jahre und 9 Monate, Sep. 1992 - Mai 1997
Cybernetics dep., System Tech. Engineer
Moscow University of Engineering and Physics
Sprachen
Englisch
Gut
Russisch
Muttersprache