Ing. Hazem Bouhlel PSPO|PSM|Qlik

Analyst BI Marketing –Expert BI -Data Architect Definition and Data Model Creation -Report and DashBoard creation -Analyze the functional and technical needs of the business teams -Problem Analysis: Problem qualification and Quantification -Expert MKT Analytic (analyze User Behaviors, Offer Plan, segmentation, scoring) -Documentation -Customer Scoring Based on Financial Data and Network KPIs -Targeting customer based on use case marketing -Development and monitoring of targeting performance KPIs.

Problem management Incident & Crisis management Change Management

- Identify relevant Key Performance Indicators (KPIs) for each service and Analysis - Defining E2E QoS KPIs for each major services - Problem resolution Specialist - Reporting (Real Time/Daily/Weekly) - Documentation (System Architecture, Fonctional Architecture, KPI, Reporting, Maintenance)

Telecom Project Manager (Zain Jordanie) - Customer Meeting management, Planning management, resources management, Budget Management. - Swap Project Core Network from Siemens to Nokia

- Core performance: R4 & R99 KPI monitoring and troubleshooting - Fault and Configuration Management. - Customer Support (Ooredoo Tunisia/Zain Joran/MTN Lebanon/Morocco Telecom/Djezzy) - System Integration, acceptance and Maintenance of HLR, MSS, MGW. - L2/L3 Support for regional customer - Customer On Site On-site support. - Core performance: R4 & R99 KPI monitoring and troubleshooting - Network KPI validation