Iskra Ivanova

monitoring client specific drop boxes and managing the clients’ immigration enquiries utilising internal case management system generating reports for case teams and clients preparing presentations, documents, spreadsheets and templates supporting and leading additional projects when required maintaining firm protocol with respect to file maintenance, record keeping and use of case management system

classifying digital medical prescriptions using smartFIX data base

seasonal work: May-June 2012 and May-August (2013-2014) planning and organising the summer holiday season for ex-miners and their families managing administration and customers' accounts supervising a team of five budget planning event management conflict management

answering phones and distribute accurate messages maintaining office filing and storage systems typing documents, reports and correspondence co-ordinating and organising appointments and meetings monitoring and maintaining office supplies

- 07/2012 - 09/2012 Head Housekeeper (Student Accommodation Unite) - 02/2012 - 09/2012 Delivery Driver (Domino’s Pizza) - 01/2011 - 01/2012 Housekeeper (Edinburgh Holiday Accommodation)

marketing (online and newspaper advertising) drafting letters and bills, contacting clients and suppliers booking appointments cooperation with clients taking part in car sale negotiations delivering purchased vehicles to customers

- 07/2008 - 01/2009 Waitress (The Clock Cafe & Grill) - 06/2008 - 08/2009 Housekeeper (Chamberlain McBain Ltd.) - 11/2007 - 04/2008 Waitress (The Red Lion & Manor House)

Spent the academic year 2012 - 2013 on Erasmus exchange at Deusto University, Bilbao, Spain, studying in Spanish Achieved the highest mark on exchange year's final project amongst language exchange students from the School on Management and Languages at Heriot-Watt for 2012 - 2013