Jimena Alvarez Vallina
Angestellt, Global Business Travel Manager outsourced @ King.com, American Express Global Business Travel - Global Business Consulting
Barcelona, Spanien
Werdegang
Berufserfahrung von Jimena Alvarez Vallina
Bis heute 7 Jahre und 10 Monate, seit Sep. 2016
Global Business Travel Manager outsourced @ King.com
American Express Global Business Travel - Global Business Consulting
• Management Travel Operations • Optimisation Management • Sourcing • Stakeholder Management • Supplier Management
1 Jahr und 6 Monate, Apr. 2015 - Sep. 2016
Emea Service Excellence Manager - Outsourced @ Astra Zeneca
American Express Global Business Travel - Global Business Consulting
• Management Travel Operations • Optimisation Management • Sourcing • Stakeholder Management • Supplier Management
4 Jahre und 2 Monate, Feb. 2011 - März 2015
Project Coordinator - European HUB and Global Supplier Relations Ambassador
American Express Global Business Travel Spain
•Key liaison between the IT leaders and the daily business operation with more than 150 team members from over 15 countries, while communicating in various different languages: ES, EN, DE. •Participate in different technology projects and customer´s implementations (Procurement equipment, platform set up, business continuity plan). •Build relationships with global suppliers to ensure SLA´s are in accordance to business objectives.
1 Jahr und 1 Monat, Okt. 2009 - Okt. 2010
Trainer-Facilitator
Avis Contact Centres S.A.
•Responsible for the delivery of Avis product training to new reservation agents along with ongoing sales and soft skills trainings to agents from various markets. •Main point of contact for communication between Avis Contact Centre and Avis Germany, Switzerland & Austria •Maintain and update intranet and reservation system with product and procedures changes. •Resolve customer issues. •Create and deliver various trainings to Avis staff including HQ members and managers.
2 Jahre und 11 Monate, Dez. 2006 - Okt. 2009
Responsible of Recruitment
Avis Contact Centres S.A.
•Carry out all the recruitment processes of reservation agents for the 11 Countries of the Centre. •Recruit IT and accounting personnel. •Train the new employees in internal procedures and health and safety at work. •Update the information on the intranet and run the internal communication campaigns. •Organize different activities and company events, for example “The health and safety week”, annual medical checks, annual party. •Maintain the good image of the company internally and externally.
Ausbildung von Jimena Alvarez Vallina
3 Jahre und 10 Monate, Sep. 1995 - Juni 1999
Politic Science
Universidad Nacional Autónoma de México
Sprachen
Englisch
Fließend
Deutsch
Fließend
Spanisch
Muttersprache