Johannes Lutz

Munich, Germany Delivery Station Launch and implementing core processes. Leading Delivery Station from launch to Prime Week Volume in 5 weeks.

Reading, UK Delivery Station launch, including hiring of key positions From launch to peak capacity in less than 2 months. Implementing core processes and refining them to lead the station to top level on KPIs in the UK South Region. Developing Shift Managers / Supervisors.

Hemel Hempstead, UK Implementing Same Day Process to Delivery Station Auditing key equipment Leading a team of associates and supervisors through peak Owning Change Management of key processes such as sortation and handheld delivery device.

Leicester, UK Growing market shares in new emerging areas the company is expanding into; especially in Asia Successfully forging relationships with new clients to win incentive business Contracting new suppliers to ensure a smooth operations process Running incentives and tour groups from pitch over planning to event delivery Effectively communicating with clients, suppliers and colleagues to guarantee successful events and tour groups

Lutterworth, UK Placement Year as Student on BA Events Management

Peterborough, UK High Level Customer Service to High Networth Customers

London, UK GamesMaker Volunteer at London 2012 Olympic Games In area of International Relations, Protocol Team