Jonathan Kuhn
Bis 2014, Customer Experience and Trust & Safety Manager, WunderCar
Hamburg, Deutschland
Werdegang
Berufserfahrung von Jonathan Kuhn
2 Monate, März 2014 - Apr. 2014
Customer Experience and Trust & Safety Manager
WunderCar
- Build initial framework and flows for CX and Trust & Safety Team from "Absolute 0". - Mentor and coach founding members of CX team.
Recruit and train >100 CSRs while scaling a global support team.
Manage in accordance with departmental Key Performance Indicators (KPIs) with consistent year-over-year improvements. Improved team productivity by +100%, and delivered on key business metrics. Average time to 1st response from > 24 hours to < 4 hours and a call abandon rate of less than 2%.
Hired in August 2011 as the fourth member of the Fab Crackerjack team. Developed processes to quickly scale the team through 700% growth in one year.
2 Jahre, Sep. 2009 - Aug. 2011
Account Director & Scout
COACD, Inc.
Produced out-of-state talent scouting trips and photo shoots. Responsible for all project management, including permits and clearance, vehicles, housing, equipment rental, and three gourmet meals prepared daily for 8+ team members.
3 Jahre, Jan. 2005 - Dez. 2007
Medical Malpractice File Clerk
Kingman, Ringer & Horne, P.S.
1 Jahr und 1 Monat, Mai 2003 - Mai 2004
Intern / Teller
Washington Mutual Savings Bank
Ausbildung von Jonathan Kuhn
2 Jahre und 9 Monate, Sep. 2007 - Mai 2010
Theatre and Ethics
Fordham University
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen
Spanisch
Grundlagen