Rupesh Sharma
Angestellt, IT Service Manager, Tech Mahindra
Munich, Deutschland
Über mich
A recognized Techno management ITIL4 Certified professional with 12+ years of enriched IT experience who has worked and managed dispersed geographical locations for international clients on various domains viz. Retail, Banking & Insurance, QSR, Finance and Telecom. A focused, result oriented and an influential communicator with excellent relationship management skills with an ability to relate to people at all levels. An excellent team player who’s looking to secure a challenging position with a stable organization, where I can be a member of a team and utilize my experience to the fullest for our mutual growth.
Werdegang
Berufserfahrung von Rupesh Sharma
Bis heute 6 Jahre und 3 Monate, seit Apr. 2018
IT Service Manager
Tech Mahindra
Manage the delivery of services from delivery teams Work closely with client counterpart to make sure any business escalations are being addressed in timely manner. Manage IT services in line with best practices and agreed service levels. Specifically, Incident, Problem, Change, Knowledge Management Accountable for having CSIP in place to keep operations steady by introducing new monitoring/processes
Accountable for Incident, Problem, Change and Knowledge Management on day to day as per BAU Supporting over 100 apps in handling critical/major issues Involved in overall data analysis and reporting, escalation and process improvement Working with customer stakeholders on all matters related to Service Management e.g., major/critical incident review, problem root cause analysis, management escalations and continuous improvement plans.
10 Monate, Dez. 2014 - Sep. 2015
Application Support Engineer
Clicksoftware
sponsibilities: Provide technical expertise in support of ClickSoftware’s direct customers as well as partners, systems integrators and internal Professional Services project teams that implement ClickSoftware’s products Checking event viewer logs, system agent logs, integration logs, audit logs in-order to investigate the issue in hand Process formation, documentation and implementation.
Involved in UNIX and windows server monitoring, log check, cluster and instance monitoring. Handling DB related activities and web-based issues including desktop application support Monitoring, following up and resolving all incidents and change requests. Batch, cron jobs monitoring & scheduling on TWS (Tivoli Workload Scheduler) and UNIX; Handling web, desktop application and server monitoring
8 Monate, Mai 2011 - Dez. 2011
Software Engineer
7technologies
Having exposure in the development and maintenance of commercial projects Designed and developed enterprise applications using .NET Reviewed and understood detailed business and technical requirements
8 Monate, Sep. 2010 - Apr. 2011
Junior Co ordinator
Mcdonalds
Managed McAfee Antivirus for internal McDonalds systems Updated DAT(data files) and system AV(anti-virus) engines Involved in team management & communications