Serkan Camdereli

Helping business customers to achieve their own digital transformation, leveraging the power of Vodafone's products and services. Collaboratively driving change management and adoption activities with key business decision makers, reducing competitive risk, driving usage of existing workloads, and identifying opportunities. Ensuring best in class customer experience and creating conditions for optimal renewal and upsell growth. Accountable for the profitability of accounts in total worth up €100m p.a.

Accountable for the commercial management and the profitability of accounts in total worth up €100m per annum. Deep understanding of the contracts. Identifying & mitigating risks. Seek and pursue opportunities to increase revenue and/or profitability. Deliver executive briefings to internal and customer senior stakeholders Collaborate with relevant counterparts in & 3rd party vendors Manage senior stakeholders in case of potential or actual escalation

To lead and take ownership of complex and strategic Vodafone Global Enterprise Customer programmes. Typical contract value (TCV) ranging 20M€ - 40M€ with the responsibility of managing large virtual teams and reporting to senior management (director level). Scope of delivery typically entails standard and non-standard solutions including; Digital Services and Digital Transformation programs, mobility, LAN, WAN, IPT, Security, convergence products and managed solutions.

Managing the digital transformation for large business customers applying agile/scrum methodology in the context of outsourcing agreements covering systems integration and managed services and managing a high number of offshore project resources, Functional focus on Transition & Transformation program delivery, IT Service Management, Service Delivery Management and multi vendor integration.

Holistic project management large scale projects in telecommunications and retail/CPG industry; chief technology office, application management, deployment of a global delivery model, outsourcing, business modelling and planning, process and cost optimization, organizational change management, industrialization, financial accounting, SLA & KPI reporting

Freelancer Mission Critical Service EMEA. Support coordination for high-availability IT systems in the mission critical Top 500 customer segment.

Lectures and discussions

Management assistance, assessment of E-Commerce business cases for venture capital, accounting and controlling

Customer service, supported of procurement department, contributed to the concept for warehouse management

Tutoring and mentoring juveniles and young adults, budget and activity planning

Unternehmensrechnung & Controlling, Marketing, Organisation & Planung