Stefan Schmalenberg
Angestellt, Business Controller (GM), Teleperformance Germany Cloud Campus GmbH
Düsseldorf, Deutschland
Werdegang
Berufserfahrung von Stefan Schmalenberg
Bis heute 1 Jahr und 4 Monate, seit März 2023
Business Controller (GM)
Teleperformance Germany Cloud Campus GmbH
financial controlling of multiple accounts with productive HC of more than 500 Agents. Profit & Loss calculation, financial forecast & re-forecast, business cases
5 Jahre und 2 Monate, Jan. 2018 - Feb. 2023
Business Controller (GM)
Teleperformance Germany S. à r. l. & Co. KGfinancial controlling of multiple accounts with productive HC of more than 500 Agents. Profit & Loss calculation, financial forecast & re-forecast, business cases
2 Jahre und 9 Monate, Apr. 2016 - Dez. 2018
Security Analyst DRI (interim)
Teleperformance Germany S. à r. l. & Co. KGmonthly security reporting to client, corrective actions on incidents, monitoring of physical and data security.
3 Jahre und 4 Monate, Sep. 2014 - Dez. 2017
ACM / Service Delivery Management
Teleperformance
Operational responsible of technical account with multi language support (German, Polish, Russian) with 300 productive FTE plus support staff. Additional responsible for the contractual and financial performance including budgeting and P&L.
6 Jahre und 1 Monat, Aug. 2008 - Aug. 2014
Team Leader Operations / ACM
Teleperformance Germany (twenty4help Knowledge Service GmbH)
Team Manager over 3 teams with an overall head-count of 90 people (technical support in German, Polish, Russian)
1 Jahr und 7 Monate, Jan. 2007 - Juli 2008
Coach / Supervisor Computer/Smartphone Support
Teleperformance Technical Help (twenty4help Knowledge Service GmbH)
in part operative control and leadership in customer care, aptitude tests for new employees, client contact (English,spoken and written), observation and securing of required quality criteria
1 Jahr und 11 Monate, Feb. 2005 - Dez. 2006
Customer Care Agent
Teleperformance Technical Help (twenty4help Knowledge Service GmbH)
experience in customer call centre (product support, mobile phone support, store support) email support (template and individual)
Ausbildung von Stefan Schmalenberg
2008 - 2010
Dialogue Marketing
CCI/IHK
ET
BTU Cottbus
Sprachen
Englisch
Fließend
Deutsch
Muttersprache
Russisch
Grundlagen