Thomas Bauer
Bis 2009, Customer Care Manager, Alcatel-Lucent
Stuttgart, Deutschland
Werdegang
Berufserfahrung von Thomas Bauer
Bis heute 14 Jahre und 9 Monate, seit Sep. 2009
Technincal Support
Alcatel-Lucent
direct support for all problems regarding our telecommunication system ofr large enterprises
1 Jahr und 11 Monate, Okt. 2007 - Aug. 2009
Customer Care Manager
Alcatel-Lucent
- contact for all German customer for special problems, where normal processes do not work - development of tool for customer care managers - development of intranet application with database for commercial usage
7 Monate, März 2007 - Sep. 2007
Project Manager
Alcatel-Lucent
Responsible for Global Messaing Project (replacement of Lotus Notes Mail with Outlook Mail) for Germany - time scheduling for personal mailboxes (user and project expectation) - solving special problems belonging to Germany - managing replacement of functional mailboxes
2 Jahre und 2 Monate, Jan. 2005 - Feb. 2007
Strategic Management Office
Alcatel
Project Management Office of CIO Europe&South - first level suport for business uses (equip.,IT,DBs) - admin, maintain of DBs, drives, intranet, costs - management teams moves, travel arrangements - development quick win tools - PM of relocation Stgt
1 Jahr und 2 Monate, Nov. 2003 - Dez. 2004
Project Management Office
Alcatel
Project Management Office of Corporate Project Blue Planet - first level support of team-members (equip.,IT,DBs) - admin,manage of drives, DBs, team moves, travels - split and move for 200 persons - development of quick win tools (excel, delphi)
2 Jahre und 7 Monate, Apr. 2001 - Okt. 2003
Software Developer
Alcatel
development and maintenance of data management system (access, delphi)
2 Jahre und 10 Monate, Juni 1998 - März 2001
Data Diagnostic Teamleader
SEL
leading of data diagnose team for system 12 mobile operations (telecommunication systems for phone companies)
7 Jahre und 1 Monat, Juni 1990 - Juni 1997
System Administrator
SEL
System Administrator for railroad department: - admin VAX, HP Unix server - admin,support of CAE,CAD,CAM - representation of railroad department at global IT departments - adaptation of global tools - development of quick win tools (VMS, UNIX)
2 Jahre, Juni 1988 - Mai 1990
Project Engineer
SEL
responsible for problem tracking for system LZB tests in synchronisation with “Deutsche Bahn”
2 Jahre und 8 Monate, Okt. 1985 - Mai 1988
Development Engineer
SEL
Improvements and problem tracking for system LZB (automatic train control for ICE) in team
Ausbildung von Thomas Bauer
3 Jahre und 1 Monat, Okt. 1982 - Okt. 1985
Telecommunications
Berufsakademie Stuttgart
Sprachen
Deutsch
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Englisch
Gut
Spanisch
Grundlagen