Clinical Analyst

Waterloo, ON, CA

Agfa HealthCare , is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).

At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.　

From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.

The main focus of this role is to assess clinical safety risk for complaints and problems in case of failures in the delivery of our IT products and services to our customer install base. The individual will focus on potential and actual risk analysis with the support teams or problem analysts and appropriate customer contacts for clinical evaluation. The Clinical Analyst decides if a Health Hazard Evaluation (HHE) is required and will own and drive the risk assessment.
The Clinical Analyst works closely with the Product Quality Manager and is part of the respective Product Quality Team (PQT) to provide clinical input to that team for specific Problem Records. The incumbent must possess strong clinical domain experience in Radiology and / or Cardiology.

Main Responsibilities:

• Review and assess complaints flagged for actual or potential harm for incident reportability according to the regulations and decide if a full Risk Assessment (HHE) is required
• Create Problem Records for these situations and own the clinical analysis. Provide input into problem record to accurately determine severity of problem.
• Complete the Health Hazard Evaluation (HHE) as part of the risk assessment.
• Clinical Analysts are available to all levels of support for consultancy on potential patient safety complaints
• Provide clinical input into any Medical Device Recalls, or Correction and Removal plans as it relates to the Health Hazard Evaluation.
• Provide input into IITS Problem Management process being a member of the Product Quality Team (PQT)
• Maintain working knowledge of current products and solutions.

Education :

• Degree or Diploma in a Cardiology or Radiology technical field or an equivalent combination of education and experience
• Degree or Diploma in a technological field or an equivalent combination of education and experience

Experience

• 3 or more years previous work experience in a clinical customer environment.

Skill Requirements:

• Excellent computer skills including MS 365
• Excellent oral, written and interpersonal communications skills
• Proven organizational and time management skills
• Demonstrated experience adapting to change
• Strong customer orientation, interacting with both internal and external customers
• Previous experience working in a global environment (networking and building relationships with individuals in remote locations)
• Strong understanding of the regulated medical device environment.
• Cooperation & Teamwork
• Precise and accurate
• Quality and compliance minded.

Other:

• This description is not intended to be an exhaustive list of responsibilities for this position.
• As such, additional activities & skills not listed here may be involved, and other duties as assigned by management may be required of the incumbent. ​​​​​​​

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!

Agfa Inc. is committed to complying with the Accessibility for Ontarians with Disabilities Act 2005 (AODA) and all of its standards in order to create a barrier-free Ontario. We will provide necessary accommodation during the recruitment and selection process to all applicants. If you require accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com .

At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.

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